The Merchant's Guide to Chargeback Management

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Navigate eCommerce and Chart a Course to Success

We've compiled all the information you need to better understand the causes of chargebacks and how to fight them more effectively. In this whitepaper we cover a wide range of topics. Here's a brief overview of what you can expect to find.

Chargeback basics

We cover the history of consumer credit and relevant legislation, to enrich our understanding of the chargeback topic.

The most common reasons for chargebacks

A discussion of fraud, customer satisfaction, and billing processes and how they can lead to chargebacks.

An overview of the chargeback process

We cover the roles that the customer, merchant, issuing bank, acquiring bank, and card networks play in the chargeback process.

The impact of chargebacks on e-commerce

It's a multi-billion dollar problem that's growing at an alarming rate. More often than not, merchants find themselves on the losing end of chargeback disputes. The statistics can be scary. But fortunately, it's not all bad news for merchants.

The 10 commandments of chargeback management

Start with knowing your rights, and strengthening your fraud protection. But there are many other things you can do as a merchant to safeguard your business.

At Vesta, our one simple goal is to allow our partners to
increase revenue by eliminating the fear of fraud.

Vesta Corporation is a pioneer in processing fully guaranteed card-not-present (CNP) payment transactions for e-commerce merchants. We offer scalable protection payment solutions and patented fraud protection services. We focus on protecting your revenue from chargebacks and fraud so you can focus on your company’s strategic growth. You can request a demo of our services here.

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The Merchant's Guide to Chargeback Managment